Managing Your Digital Stuff - Phishing

ANY message telling you your computer, tablet, or phone
is infected is a Blatant LIE. No one can tell that from
outside your computer, tablet or phone.

Phishers (Bad guys) will (and do):
  1. Send you an email message
  2. Send you a text message
  3. Popup a window while using your web browser
  4. Call you on your phone, pretending to be... 
  5. Send you a letter (USPS Mail)
  6. Knock on your door

Phishers (Bad guys) try to convince you:
  1. Your computer (or phone) is infected and...
  2. Your package cannot be delivered...
  3. Your account or credit card has been charged...
  4. Your computer is sending out spam, pornography, etc.
  5. Your account has been blocked, suspended, or deleted
  6. You ordered something, or you've been charged...
  7. Your friend is stranded...
  8. And so on...

Phishers (Bad guys) pretend to be:
  1. From your bank...
  2. From your investment company...
  3. From UPS, Apple, Google, Microsoft, etc.
  4. From FBI (or other law enforcement or government agency)

Phishers (Bad guys) try to get you to:
  1. Click on this link
  2. Call this phone number
  3. Download (install) something to your computer
  4. Let them get onto your computer
  5. Give them money (or your credit card number)
  6. Give them account information, passwords, etc.
  7. Respond with any information about you

WHAT YOU SHOULD DO WEBSITE PHISH - Popup a window in your browser You are using your web browser (Safari, Firefox, etc.) and a window pops up with some message saying as your computer or mobile device is infected... 1. Don't Respond in any way! 2. On mobile devices, delete all tabs 3. On computeres Quit or force quit your browser 4. Restart your computer without reopening any Apps Your browser should start up in your home page and you can get on with your life. Clear History and Website Data. Doing so should clear any data and cookies from the infected website that popped up the phishing window. If you need help from Microsoft Phone: 800-642-7676 If you need help from Apple Phone: 800-MY-APPLE (800-692-7753) Make sure your devices are up2date There is a lot of malware out there that has been mitigated by recent updates. If you haven't installed the latest updates, you may wind up in a world of hurt! EMAIL PHISHES 1. Don't Respond 2. Mark the email message as junk (or spam). Training your email system to recognize phishes, spam, and junk will help reduce those distressing emails. TEXT MESSAGE PHISHES 1. Don't Respond 2. Be vigilant and delete phishing messages. Ignore, delete and get on with your life.

WHEN YOU NEED TO CANCEL, VERIFY, or REPORT Never respond to the Phish! If warranted: 1. Call your bank directly to verify an account. 2. Call your Credit Card Provider (number is on the card) to check or report suspicious activity. 3. Freeze your Credit (all of us should freeze our credit) Equifax: 888-548-7878 TransUnion: 800-916-8800 Experian: 800-493-1058 4. Report major problems to the Iowa Attorney General's Office 515-281-5164 5. Report major problems to the Federal Trade Commission (FTC) 202-326-2222

RESOURCES FROM ELECTRONIC FRONTEER FOUNDATION (EFF) How to: Avoid Phishing Attacks | Surveillance Self-Defense Protecting Yourself on Social Networks Protecting Your Device From Hackers Tips, Tools And How-Tos For Safer Online Communications