Managing Your Digital Stuff - Phishing

  ANY message telling you your computer, tablet, or phone
  is infected is a Blatant LIE. No one can tell that from
  outside your computer, tablet or phone.

Phishers (Bad guys) will:
  1. Send you an email message
  2. Send you a text message
  3. Popup a window while using your web browser
  4. Call you on your phone, pretending to be...
  5. Send you a letter (USPS Mail)
  6. Knock on your door

Phishers (Bad guys) try to convince you:
  1. Your computer (or phone) is infected and...
  2. Your package cannot be delivered...
  3. Your account or credit card has been charged...
  4. Your computer is sending out spam, pornography, etc.
  5. Your account has been blocked, suspended, or deleted
  6. And so on...

Phishers (Bad guys) try to get you to:
  1. Click on this link
  2. Call this phone number
  3. Download something to your computer
  4. Let them get onto your computer
  5. Give them money (or your credit card number)
  6. Give them account information, passwords, etc.

WHAT YOU SHOULD DO WEBSITE PHISH You are using your web browser (Safari, Firefox, etc.) and a window pops up with some message saying as your computer or mobile device is infected... 1. Don't Respond 2. On mobile devices, delete all tabs 3. On computeres Quit or force quit your browser 4. Restart your computer without reopening any Apps Your browser should start up in your home page and you can get on with your life. Clear History and Website Data. Doing so should clear any data and cookies from the infected website that popped up the phishing window. If you need help from Microsoft Phone: 800-642-7676 If you need help from Apple Phone: 800-MY-APPLE (800-692-7753) Make sure your devices are up2date EMAIL PHISHES 1. Don't Respond 2. Mark the email message as junk (or spam). Training Your email system to recognize Phishes, spam, and junk will help reduce those distressing emails. TEXT MESSAGE PHISHES 1. Don't Respond 2. Be vigilant and delete phishing messages. Ignore, Delete and get on with your life.

WHEN YOU NEED TO CANCEL, VERIFY, or REPORT Never respond to the Phish! If warranted: o Call your bank directly to verify an account. o Call your Credit Card Provider (number is on the card) to check or report suspicious activity. o Freeze your Credit Equifax: 888-548-7878 TransUnion: 800-916-8800 Experian: 800-493-1058 o Report major problems to the Iowa Attorney General Office 515-281-5164 o Report major problems to the Federal Trade Commission (FTC) 202-326-2222